Privacy Policy

EXUMA EXCLUSIVES PRIVACY POLICY

Exuma Exclusives ("the Company") is committed to maintaining robust privacy protections for its users, including guests, prospective guests, and homeowners. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our vacation rental services and to assist you in making informed decisions.

1. Introduction

For purposes of this Agreement:

  • “Site” refers to Exuma Exclusives’ website at https://www.exumaexclusives.com.

  • “Service” refers to the booking and coordination of vacation rental homes in Exuma, Bahamas, and related services accessed through our Site or direct communication with our team.

  • “We,” “us,” and “our” refer to Exuma Exclusives.

  • “You” refers to any user of our Site or Service, including vacation rental guests and homeowners.

By accessing our Site or Service, you agree to this Privacy Policy and our Terms of Use, and you consent to the collection, storage, use, and disclosure of your Personal Information as described herein.

2. Information We Collect

We collect both Personal Information and Non-Personal Information when guests make inquiries or bookings, and when homeowners provide their property details for management.

A. Information Collected via Technology

When you use our Site, we automatically collect data such as:

  • Browser type and device information

  • Referring/exit pages and URLs

  • Date and time of access

  • Interaction with forms or buttons (e.g., booking inquiries)

We use cookies and similar tracking technologies to enhance site performance and personalize your experience. This includes:

  • Pages visited (e.g., specific property listings)

  • Time spent on each property page

  • Search preferences (e.g., number of bedrooms, dates of stay)

Managing Cookies:

You can manage your cookie settings through your browser or by scrolling to the bottom of the page and clicking the “Cookie Preferences” button in the lower-left corner.

B. Information You Provide

When you inquire about or book a rental, we collect:

  • Full name

  • Contact details (email, phone number)

  • Travel dates

  • Number of guests

  • Special requests or preferences (e.g., rental amenities, housekeeping needs)

  • Payment information (processed securely through third-party payment providers)

Homeowners may provide:

  • Contact details

  • Property details and availability

  • Service preferences

C. Children’s Privacy

Our Site and Services are not intended for individuals under 13 years of age, and we do not knowingly collect data from such individuals. If we inadvertently collect such information, we will promptly delete it.

3. How We Use and Share Information

A. Use of Personal Information

We use your information to:

  • Confirm bookings and send booking-related information

  • Communicate about availability, special offers, or property details

  • Respond to inquiries or issues related to your stay

  • Process payments and manage security deposits

  • Comply with legal and regulatory obligations

B. Third-Party Sharing

We do not sell or rent your Personal Information to third parties for marketing purposes. However, we may share your data with:

  • Payment processors (e.g., Stripe) to securely process transactions.

  • Booking platforms (e.g., Airbnb, VRBO) when you book through third-party services.

  • Email communication providers (e.g., Mailchimp) for sending service-related messages.

  • Legal authorities when required to comply with laws, enforce policies, or protect users and the public.

C. International Data Transfers

If you access our Site from outside the Bahamas, your information may be transferred internationally. We implement appropriate safeguards (e.g., Standard Contractual Clauses under GDPR) to ensure data security.

4. Security Measures

We take the security of your information seriously and implement industry-standard safeguards, including:

  • Encryption of sensitive data (e.g., payment details)

  • Secure payment gateways compliant with PCI-DSS standards

  • Password protection for user accounts

  • Firewalls and intrusion detection systems to prevent unauthorized access

While we take reasonable steps to protect your data, no security measure is 100% foolproof. By using our Site, you acknowledge inherent risks.

5. Your Rights Regarding Your Personal Information

Depending on your location, you may have specific privacy rights under laws such as GDPR (EU) and CCPA (California):

  • Access & Update: Request access to or update your Personal Information.

  • Data Deletion: Request deletion of your Personal Information, subject to legal obligations.

  • Marketing Opt-Out: Unsubscribe from marketing emails via the opt-out link or by contacting us.

  • Data Portability: Request a copy of your data in a structured format (where applicable under GDPR).

To exercise your rights, contact us at info@exumaexclusives.com.

6. Data Retention

We retain your Personal Information as long as necessary to fulfill the purposes outlined in this policy, including:

  • Guest booking records: Retained for, at minimum, seven (7) years to comply with tax laws and maintain property stay records.

  • Payment and financial information

7. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., booking platforms, homeowner associations, travel blogs, etc.). We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify you by:

  • Posting an update on our Site

  • Sending an email if necessary

Changes will take effect 30 days after notification.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Exuma Exclusives
Email: management@exumaexclusives.com
Phone: +1 (786) 983-9862